Smash Casino Close Account

What options do you have

Smash offers three distinct ways to close your account, each suited to a different situation. A time out is a short pause of seven or thirty days during which your account remains intact and your balance is preserved. Self-exclusion is a more serious measure under which you lose access for six months, one year, five years or permanently. Permanent closure deletes your account and all associated data, with the exception of information we are legally required to retain.

How to request a time out

Requesting self-exclusion

Self-exclusion is designed for players who do not wish to gamble for an extended period. The minimum term is six months, with options of one year, five years or permanently. During the exclusion you cannot log in, make a deposit or receive any marketing communications. Request self-exclusion through live chat at any point. A member of the support team will confirm your request and activate the exclusion within twenty-four hours. You are also strongly encouraged to register with GAMSTOP at gamstop.co.uk, which covers all UK Gambling Commission licensed operators. Because Smash holds an international licence and is not connected to GAMSTOP, combining an internal Smash exclusion with a GAMSTOP registration gives you the broadest possible protection.

What happens to my balance and bonuses

Before closing your account you can withdraw your full cash balance through the standard withdrawal methods. Active bonuses are forfeited upon permanent closure. During a time out, bonuses are preserved provided they do not expire naturally during the pause. Any withdrawal requests already in progress will be processed before the closure takes effect.

Permanent closure

If you wish to have your account fully deleted, submit a written request through live chat or by email. We will close the account within five working days and delete your personal data in accordance with the retention periods set out in our privacy policy. Please note that certain data must be retained by law for five to seven years.

Reopening your account

After a time out your account reopens automatically once the period has elapsed. After a self-exclusion of six months, one year or five years, you can request reopening, but a mandatory cooling-off period of twenty-four hours applies after the end of your exclusion term. After a permanent self-exclusion the account cannot be reopened under any circumstances. After permanent closure you may create a new account after twelve months, subject to our standard identity verification checks.

Need help deciding

If you are unsure whether a time out, self-exclusion or permanent closure is the right choice, please contact our customer support team for guidance first. For help with problem gambling, visit our page help with gambling or call GamCare free on 0808 8020 133 at any time.

Unsubscribing from marketing

If you do not want to close your account but wish to stop receiving promotional emails, you can unsubscribe via the link at the bottom of every marketing email or through the communication preferences in your account settings. Important service emails about your account will continue to be sent regardless.

Temporary pause versus permanent closure

The distinction between a temporary pause and permanent closure is larger than it may appear. A time out of seven or thirty days is intended as a breathing space: your account remains fully active in the background and restarts automatically. Self-exclusion for six months or longer requires an active request to resume and is accompanied by a cooling-off period. Permanent closure or full account deletion is irreversible after twelve months. Choose deliberately: a time out addresses temporary stress, but a structural gambling problem calls for a longer-term or permanent measure. If you are not sure which level is appropriate, our support team can help you weigh up the options.

What happens to your balance and data after closure

Once you submit a closure request, it is best to withdraw any available balance first. You can request a withdrawal by bank transfer or any other registered payment method. Bonus funds still subject to wagering requirements are forfeited immediately upon permanent closure. Personal data including your name, address and transaction history is retained in accordance with UK GDPR, the Data Protection Act 2018 and the requirements of the relevant regulatory authorities, typically for five to seven years. After that period your data is anonymised or securely deleted. During the retention period you can request a copy of your data from our customer support team at any time.

Reopening after self-exclusion

After a self-exclusion for a fixed term you may request reopening, but only once the full exclusion period has elapsed. A mandatory cooling-off period of twenty-four hours then applies before the account is actually reactivated, protecting against impulsive decisions. After a permanent self-exclusion, reopening at Smash Casino is not possible. If you have also registered with GAMSTOP, please ensure your GAMSTOP registration has lapsed before requesting reopening, as GAMSTOP status takes precedence. Our customer support team will guide you through the process.

Comparison with the national GAMSTOP scheme

GAMSTOP is the UK national self-exclusion register, operated on behalf of the UK Gambling Commission. All operators holding a UKGC licence are legally required to check GAMSTOP before allowing a player to gamble. A GAMSTOP registration differs from an internal Smash exclusion: GAMSTOP applies automatically across every participating UK-licensed operator, whereas an internal closure affects only your Smash Casino account. Because Smash Casino holds an international licence rather than a UKGC licence, it is not connected to GAMSTOP. For the widest possible protection, register directly at gamstop.co.uk and request a Smash self-exclusion simultaneously.

Frequently asked questions about account closure

Can I pause my account without losing an active bonus code? Yes: during a time out your bonus code remains active provided it does not expire naturally during the pause period. What if I won on a free spin after my closure date? Winnings generated after the effective date of closure will not be paid out. Can I have a GAMSTOP registration and an internal Smash exclusion at the same time? Yes, the two measures are independent and can run simultaneously. How long until my account data is fully deleted? Visible account data is removed within five working days of your closure request being confirmed.